Terms & Conditions

These Terms and Conditions govern your use of the Pets Australia website and the purchase of any products from our store.

By accessing this website and/or purchasing from us, you agree to the following:

  1. Products & Pricing:
    All product descriptions and prices are subject to change without notice. We make every effort to ensure product accuracy but cannot guarantee all images or descriptions are error-free.

  2. Payment:
    All payments must be made in full at the time of purchase. We accept a range of secure payment methods through our checkout.

  3. Shipping:
    Orders are shipped according to our Delivery Information policy. Delivery timeframes are estimates only.

  4. Returns & Refunds:
    Refer to our Returns Policy for detailed information regarding returns and refunds.

  5. Limitation of Liability:
    We are not liable for any damages or losses arising from the use of our products or website, except as required under Australian Consumer Law.

  6. Governing Law:
    These terms are governed by the laws of New South Wales, Australia.

Privacy Policy (Australia)

At Pets Australia, your privacy is important to us. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect:
We may collect personal details such as your name, email address, phone number, and shipping address when you place an order or subscribe to our newsletter.

How We Use Your Information:
Your information is used to:

  • Process and deliver your orders
  • Communicate order updates
  • Improve our services
  • Send promotional offers (if you’ve opted in)

Disclosure to Third Parties:
We do not sell or rent your personal information. Information may be shared with third-party service providers (e.g., payment processors, delivery couriers) strictly for order fulfillment purposes.

Data Security:
We take all reasonable steps to ensure your information is secure. Our website uses secure encryption technology to protect your data during checkout.

Your Rights:
You can request access to, update, or delete your personal data by contacting us.