Refund Policy

We want you to love your purchase from Pets Australia, but if something isn’t quite right, we’re here to help.

30-Day Return Guarantee:
If you’re not satisfied with your item, you may return it within 30 days of receiving your order, provided the item is unused, in original condition, and in its original packaging.

How to Request a Return:
Email us at [your support email] with your order number and reason for return. We’ll guide you through the next steps.

Refunds:
Once your return is received and inspected, your refund will be processed to your original payment method within 3–5 business days.

Please Note:

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
• Items marked as clearance or final sale are not eligible for return.